Terms and Conditions of bookings
When we have confirmed your booking, it means that all other enquiries,
for the night(s) you have booked, will be turned away.
In return we ask for a full 48 hours cancellaton notice from
your expected time of arrival.
If you fail to provide us with 48 hours cancelation notice from
your expected time of arrival we will charge your credit card
for the first night(s) accommodation. However, there will be no
charge if we manage to re-let the room(s).
Please click here for terms when you have
made a block booking of all our rooms.
Smoking (or not; as the case is!!)
In accordance with Scottish law, the Torbay Lodge is strictly
You are welcome to smoke in the garden to the front, but please
put cigarette ends and packets in the tub provided.
Anyone found to be smoking in the house (and believe us, Suzy
has a nose like an army sniffer dog!) will be asked to settle
their bill and leave; a £100 charge will be incurred to
cover the costs of the extra cleaning; any damage to carpets,
bedding etc will be charged accordingly.
Allowing visitors into your room
First and foremost 31, Lovers Walk, Dumfries is a private house
and a family home. If you would like to bring a visitor into your
room then you must seek permission from the owners.
This is critical for fire safety regulations and insurance purposes.
All non paying guest must leave by 9pm.
Maximum number of guests per room.
The maximum number of guests per room is based purely on the room
type that you have booked. So, for example, if you have booked
a single occupancy in a double/ twin or family room then that
room is for one person.
The Torbay Lodge is a ‘Category B’ listed building,
which means that we have tight restrictions on any alterations
to its structure. The main doors are original (around 1860) and
we are not allowed to replace them, for your own security and
for the safety of our family and property, please ensure that
these doors are securely shut behind you. If you allow the
doors just to freely swing shut, they will not catch on the lock
and the house is left open.
The Torbay Lodge car park can hold an average of 5 cars, more
if groups are prepared to ‘double park’. Please
park considerately. Parking is purely on a first come first
served basis. Please do not park in the shared driveway
between us and number 29. If you do need to park on the
road, please ask us for a parking disc as the Traffic Wardens
are keen to exercise their authority.
Please familiarise yourselves with the fire notices located near
your bedroom door, or by the signing in desk. There will
be a weekly test of the fire alarm system on Friday at around
11am, we will endeavour to remind any guests remaining in the
house of this.
All smoke alarms are mains supplied and interlinked, which means
that everyone in the house will know immediately of any smoke
or fire in the house.
The radiators in your room and en-suite are fitted with thermostats,
please adjust them accordingly. Unless the weather is particularly
cold the heating goes ‘off’ between the hours of 0930-1400
to enable our cleaners to work comfortably, and from midnight
to 0630. If you require a portable heater during that time please
ask either Derek or Suzy. Hot water bottles are available
Early morning alarm calls
Early morning alarm calls can be arranged if you have a mobile
phone. Radio alarm clocks are situated in each room but the guests
are responsible for resetting them to their individual needs.
Rooms are cleaned on a daily basis between the hours of 1000 –
1230; if you prefer to remain in your room between those times
please advise us at breakfast time or let the cleaner know when
she knocks on your door. If you prefer not to be disturbed
we would appreciate it if you could leave your used waste bags
outside your room for collection; a clean one will be made available
to you and our cleaners will be happy to provide you with a top-up
of items for your hospitality tray.
Sheets are changed generally on day 3 or 4 of your stay unless
soiled. Please advise us of any wishes different to this.
If you are staying for more than one night and you would like
your towels replacing please leave your used ones either in the
shower tray or the wash-hand basin. Towels hung on the towel
rails tell us that you are conscious of the environment and that
you are happy to re-use them.
We anticipate ‘fair wear and tear’ within the guest
house. Please inform us of any damages/breakages ASAP and we will
be more than reasonable. Breakages/damages not reported
prior to departure, may be charged to your credit card accordingly.
Special health considerations
Suzy is a registered nurse, please advise her of any medical conditions
that are relevant to your stay i.e. food allergies, diabetes,
breathing problems, mobility problems.
Breakfast times Mon-Fri
0745 – 0830
Weekend/Bank holidays 0830 – 0915
For other times please discuss your requirements with Suzy or
If you require a particularly early start, cereal, yoghurts, fruit
juice & fresh fruit will be available for self-service; in
such cases we would appreciate you settling your account on the
Menus are provided in your room, please fill in accordingly.
We have found that the ‘menu system’ enables us to
have your breakfast freshly prepared without any unnecessary delay
to you. If you do change your mind after your menu has been
submitted, that is not a problem; it may just take a few minutes
You will probably have secured your booking by credit card: no
payment will have been taken from your card. Payment can
be either with cash, credit card or personal cheque; business
users may have made other arrangements. Written receipts are available
via any method of payment.
Suzy is happy to undertake personal laundry and drying at a cost
of £8 per wash. Please separate whites from coloureds (bags
available on request). Please do not place wet clothing
or towels on the bedroom radiators as this can cause severe damage
to the decoration and also pose a fire risk.
A load is basically what will fit in a reusable Tesco bag.
Check-out time on your day of departure is by 10am unless prior
arrangement is made with either Suzy or Derek. Keys are
to be left on departure, if you accidentally take keys with you
please contact us ASAP and return the keys by post.
If you lose the keys or fail to return them you will be charged
for the change of the front door lock and approximately £25
for the cutting of an entire set of new keys.
And finally; we really hope that
you enjoy your stay!
If you encounter any areas in which you feel that we can provide
our valued guests with a better service we would value your comments
either during your stay or following your departure (anonymously
Suzy & Derek